Position Overview: The Inventory Coordinator plays a vital role in managing inventory and providing essential support to the sales and service teams at the store level. With a focus on inventory control, this role ensures efficient stock management and acts as an advocate for the sales team by addressing their needs and communicating them effectively to the inventory department. The Coordinator also handles various administrative tasks to support smooth store operations and enhance the client experience with occasional client facing interactions to support both sales and service customer needs.Principal Duties & Responsibilities:Inventory and Store Office Duties:

• Inventory Opening Procedure: Oversee the Diamond Inventory Count in accordance with Store Manager Assignments.
• Stock Coordination: Facilitate the transfer of stock in and out of the store.
• Website Orders: Fulfill online orders and prepare shipments to clients.
• Outgoing Purchases & Vendor Returns: Process and ship outgoing purchases and manage vendor returns.
• Interstore Transfers: Manage laydowns for Interstore Transfer Client Pickups and communicate with clients when items are ready.
• Stock Replenishment: Oversee the replenishment of incoming stock and manage special orders within the system.
• Memo Inventory: Handle and manage memo inventory requirements.
• Diamond Verification: Conduct inspections and verification of inscriptions.
• Lay-a-way Reconciliation: Prepare and review the Lay-a-way Reconciliation Report.
• Inventory Opportunities: Identify and report missed inventory opportunities to the Inventory Director.
• Pending Report: Maintain and manage the Pending Report for Special Orders.
• Inventory Setup: Assist in setting up inventory in store displays during understaffed periods.
• Donated Items Coordination: Organize and manage the store’s donated items for nonprofit organizations.
• Trunk Show Support: Provide support for instore trunk shows, ensuring items are prepared before leaving the store.
• Back-Office Procedures: Open the safe, set up the office, and manage daily office tasks.
• Stocking Needs: Identify and address the store’s stocking needs.
• Office Supplies: Order and stock general office supplies and branded materials related to sold inventory (e.g., jewelry boxes, bags, tissue paper).

Communication Standards:

• Advocacy for Sales Team: Act as a key advocate for the sales team, regularly gathering insights and feedback to address their issues and needs.
• Timely Communication: Ensure that sales team needs and concerns are promptly communicated to the inventory department to facilitate quick resolutions.
• Feedback Loop: Establish and maintain a feedback loop with the sales team to continually assess and address inventory-related issues and improve store operations.
• Collaborative Approach: Work closely with sales and service teams to ensure inventory processes support their objectives and contribute to a superior client experience.

Preferred Experience:

• Administrative/Operations Experience: 1-3 years in an administrative or operations role.
• Project Management: Ability to manage multiple projects and proactively solve problems.
• Team Environment: General understanding of team dynamics and collaboration.
• Communication Skills: Strong verbal and written communication skills across various departments.
• Education: High school diploma required.

Position Details:

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.
• Compensation: Competitive pay and benefit package.
• Holiday Hours: Retail setting requires extended hours during the holiday season.

About Springer's Jewelers:Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.Springer’s Jewelers is an Equal Opportunity Employer.Become a key player in our team and help deliver an exceptional experience for our clients while managing inventory with precision and efficiency!

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items
• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
• General understanding of the principles of retail sales
• Strong verbal and written communication skills
• Customer Service Experience
• High school diploma required
• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items
• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
• General understanding of the principles of retail sales
• Strong verbal and written communication skills
• Customer Service Experience
• High school diploma required
• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of Position: The Jewelry Appraiser at Springer’s Jewelers is responsible for preparing accurate and professional appraisals for jewelry, watches, and fine items. This role includes performing appraisals for insurance, estate, liquidation, and legal purposes. The appraiser will also identify and grade diamonds and gemstones, document details, and communicate with clients, sales staff, and legal representatives. The position requires strong knowledge of gemology, excellent organizational skills, and the ability to maintain high standards in valuation and reporting.

Key Responsibilities:

Appraisal Preparation:

• Prepare formal appraisals including insurance, estate, equitable distribution, liquidation, and litigation appraisals.
• Identify and grade diamonds, gemstones, and metals using specialized gemological tools.
• Establish replacement costs and fair market value using professional guides and Springer’s pricing standards.

Client and Team Communication:

• Communicate with clients, sales associates, and legal representatives regarding appraisal details.
• Provide guidance on damaged stones, pricing comparisons, and gemstone matching for client projects.

Documentation and Reporting:

• Photographically document items and key details (e.g., maker’s marks).
• Update and maintain appraisal records, including revisions to previous appraisals.
• Maintain reports, including Sarin DAS diamond reports and client-provided documents.

Administrative Support:

• Track and manage repair and appraisal deadlines using Google Calendar.
• Organize and save all appraisal-related documentation on the company server.
• Assist with staff training, including updates on gemological knowledge and industry trends.

Qualifications:

• Proven experience in jewelry and watch appraising, with strong knowledge of gemology and valuation.
• Proficiency with gemological tools such as microscopes, loupe, refractometer, and more.
• Strong communication and organizational skills, with a commitment to maintaining high standards.
• Relevant certifications (e.g., GIA, AGS) are a plus.

Why Join Springer’s Jewelers?
At Springer’s Jewelers, you’ll be part of a dedicated team committed to excellence in the jewelry retail industry. We value integrity, professionalism, and a passion for fine jewelry. If you are a knowledgeable and enthusiastic jewelry appraiser looking to contribute to our legacy of quality service, we encourage you to apply!

About Springer’s Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high-quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and one of the oldest fine jewelers in the United States. Springer’s Jewelers takes pride in its company culture, which consists of an employee-driven, fun, fast-paced, and thriving work environment. We offer competitive pay and a rich benefits package. Additionally, every employee has the opportunity to earn a bonus based on the achievement of company-wide gross profit goals set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on the company’s net operating income at the end of each fiscal year. Springer’s Jewelers is an Equal Opportunity Employer.

Summary of the Position:

As a Springer’s Jewelers Sales Professional, we are the trusted leaders in our professions. We have the highest levels of education and skills, are advanced in the art of selling, carry the most elite and diverse assortment of inventory, and we are at the forefront of the ever-changing retail market. A Springer’s Sales Professional will take on all sales responsibilities in the store that creates a Superior Experience Always for our clients, from generating leads to wrapping up sales, delivering a professional and educational product presentation to customers, and upholding our company values and standards. A Successful Sales Professional is relentlessly focused on continuous improvement and professional development and consistently exceeding the expectations of our clients. 

Job Duties include but are not limited to:

• Create a welcoming environment that makes our clients feel at home and at ease. We use empathy to meet them where they are at the moment. 
• Develop and cultivate strong buying relationships with our clients and bond with them to learn more about their journey and their needs to provide a Superior Experience. 
• Deliver an immersive and shareable customer service experience that ensures ongoing relationships and superior levels of customer satisfaction.
• Work with customers to determine their needs and then educate them about the right product to fit their needs. 
• We are relentless at learning, defining, and exceeding our customer expectations.   We use company literature and available vendor training resources to stay up to date on product features and key selling points to provide our clients a Superior Experience that educates them on their investment and allows them time to provide feedback and additional information  

Preferred Experience / Qualifications:

• 3-5 years of retails sales, preferably high-end or luxury retail items
• Ability to work 5 full days (40 hours) each week between Tuesday through Saturday
• General understanding of the principles of retail sales
• Strong verbal and written communication skills
• Customer Service Experience
• High school diploma required
• Proven track record in achieving sales quotas

Position Details:

• Full-time, 40 hours per week (Tuesday-Saturday)
• Competitive pay and benefit package
• Retail setting requires extended hours during the holiday season

About Springer's Jewelers:

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.

Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer.

Summary of Position: The Watch Service Coordinator is responsible for ensuring a seamless and luxury customer service experience for all clients requiring watch servicing at a Rolex Plaque Watch Shop & Portsmouth Retail location. This role acts as the primary point of contact between clients and the watch repair department, providing expert guidance, timely communication, and personalized experience for all Rolex watch service needs. 

Key Responsibilities: 

• Client Relations & Communication: 
• Serve as the main point of contact for all clients requiring Rolex watch service. 
• Deliver a premium and personalized experience by providing expert advice on service options, timelines, and repair statuses. 
• Handle all inquiries related to Rolex repairs, maintenance, and warranties, ensuring accurate and professional communication both in person and over the phone. 
• Manage and communicate updates to clients regarding service progress and completion, ensuring transparency and satisfaction throughout the process. 
• Service Repair Coordination: 
• Act as the liaison between the client, in-house watchmakers, and Rolex Service Centers to ensure efficient and high-quality service. 
• Oversee the intake and documentation of Rolex watches needing service, ensuring all relevant information is accurately recorded. 
• Track all watch repairs through the service pipeline, maintaining a high level of organization and accountability for timely completion. 
• Operations Coordination: 
• Rolex Parts Ordering & Receiving: Manage the ordering, receiving, and inventory of Rolex parts required for watch repairs, ensuring timely availability of parts to meet service deadlines. 
• KPI Tracking & Reporting: Monitor and analyze Key Performance Indicators (KPIs) related to service productivity, client satisfaction, and turnaround times. Report regularly on service performance and suggest improvements. 
• Productivity & Goal Tracking: Set and monitor service goals for the watch repair department, ensuring alignment with Rolex standards. Work closely with watchmakers and staff to meet productivity targets and exceed client expectations. 
• Watch Shop Maintenance: Oversee the cleanliness, organization, and maintenance of the watch repair shop to ensure compliance with Rolex’s strict operational standards. 
• Brand Representation: 
• Uphold the values and luxury standards of the Rolex brand in all client interactions. 
• Educate clients on Rolex care guidelines and service options, promoting Rolex’s commitment to excellence and precision. 
• Ensure the service area maintains a pristine, inviting, and professional appearance that reflects Rolex’s brand image. 
• Documentation & Follow-Up: 
• Prepare and manage detailed service documentation, including client records, service histories, and warranty details. 
• Facilitate after-service follow-up to ensure client satisfaction and address any post-service inquiries or needs. 
• Manage any warranty claims or escalation issues, working closely with Rolex Service Centers to provide resolutions. 
• Collaboration: 
• Work closely with the retail and sales teams to ensure a holistic luxury experience for clients, from purchasing to post-sales service. 
• Liaise with Rolex regional service representatives and external service centers to remain informed of updates, procedures, and best practices. 

 

PREFERRED EXPERIENCE  

• Customer Service Experience: 5+ years in a luxury customer service role. 
• Project Management: Ability to manage multiple projects and proactively solve problems. 
• Team Environment: General understanding of team dynamics and collaboration. 
• Communication Skills: Strong verbal and written communication skills across various departments. 
• Education: High school diploma required. 

 

POSITION DETAILS  

• Work Schedule: Full-time, 40 hours per week, Tuesday-Saturday.  
• Compensation: Competitive pay and benefit package.  
• Holiday Hours: Retail setting requires extended hours during the holiday season.  

About Springer's Jewelers:  

Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and are one of the oldest fine jewelers in the United States.    Springer's Jewelers is prideful of its company culture that consists of an employee driven, fun, fast paced and thriving work environment. We offer competitive pay and a rich benefit package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company wide gross profit goals that are set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.    Springer’s Jewelers is an Equal Opportunity Employer.